Site Terms

By placing an order with maiahb.com you agree to all the following terms and conditions:

• maiahb.com is owned and managed wholly by Maia Health and Beauty Limited.
• maiahb.com is a consumer and business website and to buy any goods from us you must be over the age of 18 years.

HOW TO ORDER

You can order goods displayed on this web site by online 24/7. If you have placed your order on-line, you will be sent an e-mail automatically to confirm that we have received your order together with the details of your order.  The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.  Once we have sent your confirmation email, we will then check for product availability.  If any products you have ordered are not available, we will let you know by email or by telephoning you.

maiahb.com may cancel any order or sale and not supply products if it is reasonable to do so and may change or discontinue the availability of any product, at any time at its sole discretion.

In the event that your order is cancelled, any payments made for the products will be refunded in full.  This does not affect your statutory rights.

PRICE

All our prices are shown either next to or below each product in GBP £ sterling.

Outside the UK, your credit card company would normally exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in GBP £ Sterling and maiahb.com cannot be held responsible for any loss due to exchange rate fluctuations.

All prices shown are inclusive of VAT which is currently 20%.

VAT does not apply to sales to EU countries where the buyer is already registered for VAT in their respective country.

VAT does apply to sales to EU countries where the buyer is not already registered for VAT in their respective country.

VAT does not apply for sales to countries outside the EU.

None EU customers are responsible for import duty and or tax in their respective countries.  Please consult your local customs office for further details.

We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order as errors can occur.  If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you immediately after receiving your order. If this happens, you may approve, change or cancel your order and payments and refunds will be dealt with accordingly.

PAYMENTS

Payments can be made by credit card, debit card.

We currently accept Visa, MasterCard, Delta, Switch/Maestro, Solo or Delta cards.

We do not handle your credit card details.  Your credit card details are securely handled by PayPal/ Secure Trading.   After you click on the “Proceed to Checkout” button, you are transferred to our payment gateway at PayPal/ Stripe where your payment is processed 100% by them. The secure pages are indicated by: the address in the Address/Location bar changing from “http://” to “https://”; and a padlock symbol (or key) in the bottom right-hand status bar of your web browser.  To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.

We aim to debit money from your account within one working day after we have received your order.

DELIVERY

Maia Health and Beauty Limited deliver to destinations in the UK and other parts of the World.

We aim to dispatch all orders within 1- 2 working days of cleared payment. However during busy periods such as Christmas, dispatch times may be longer.   We use a number of couriers to deliver our orders such as UPS, DHL, FedEx and Royal Mail and aim to deliver orders to destinations in the UK within 2-3 days, although in most cases it is within 1-2 days. Once the orders are in the hands of the courier, however, the timing of delivery is not in our control.

Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours.  If you are not in then a card will be left and the parcel can be collected from your local collection office or call the number on the card to arrange for your parcel to be redelivered.

If your parcel is not collected or delivered then the order will be returned to us. We can arrange for it to be redelivered but you will be charged for the cost of re-posting.

International orders will have longer delivery times depending on location.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote, please contact us by telephone or email.

We will try and ensure that you receive your order, as quickly as possible.  Your order cannot be cancelled after goods have been dispatched.

Please note that in the unlikely event of packages being lost or damaged, we are obliged to follow the set procedures of the courier company used.

Please note for order deliveries outside the UK, we will ship the goods to the same country as the billing address of the credit/debit card used to make the payment.

DELIVERY CHARGES

Deliveries to UK mainland addresses are FREE on all orders above £49 GBP. For orders under £50 there is a charge of £4.99. Delivery to Highlands and Islands may incur a £10 surcharge. Delivery is normally made the next working day (Mon-Fri).

DELIVERIES FOR THE REST OF WORLD

With all orders varying in size and weight, it is difficult to have a set price for delivery when sending orders outside of the UK and as such there may be additional shipping costs to the set price stated during checkout. If an additional payment is needed then we will contact you once the order has been packed with the accurate shipping costs.

If you are considering placing a particularly large order, please contact us to discuss your requirements and we will advise you of the delivery costs.  Our website by default is set to charge the postal charges listed above. We reserve the right to make reasonable charges for postage and packing of large, heavy, bulk order consignments.

Please note that you will be liable for any charges incurred from customs such as duty and tax.

RETURNS

We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order in its original unopened condition to:

Maia Health and Beauty Limited (Returns)

26 Gurney Road

London E15 1SH

within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first on 02085556575 and we will let you know how you should send the item to us.

This does not affect your statutory rights.

RIGHT TO CANCEL

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
You must notify us of your cancellation in writing to our contact address below or by email to support@maiahb.com

Maia Health and Beauty Limited (Returns)

26 Gurney Road

London E15 1SH

If you are in possession of the goods you are under duty to retain them and take reasonable care of them.
You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

COMPLAINTS

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at support@maiahb.com or call our Customer Service team on 02085556575.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond as quickly as practical usually within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

GENERAL

Our website may contain links to other websites which are not under our control and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites or any consequences arising from you using those sites.
These terms do not affect your statutory rights as a consumer.
maiahb.com and Maia Health and Beauty Limited  exclude liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to us shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on maiahb.com
• Any interruptions to or delays in updating  maiahb.com
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of maiahb.com   or any product purchased through maiahb.com
• Any loss or damage resulting from your use or the inability to use the maiahb.com web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading or from transmissions via emails or attachments received from maiahb.com or its licensees or affiliates.

maiahb.com may refuse you access to the web site at any time if we consider it necessary.

maiahb.com may also terminate this agreement and immediately remove, cancel or suspend access to and use of Funky Edit Wholesale Limited upon breach of any part of these Terms whatsoever.

Sales on maiahb.com web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

PRIVACY POLICY

You can read our Privacy Policy in details here